Returns & Refunds Policy

Your satisfaction is our priority. If something isn't right with your order, we will make it right. Please read our policy below.

Our Guarantee

All Lamont Home products are covered by our satisfaction guarantee. If your item arrives damaged, defective, or significantly different from what was described, we will replace it or refund you in full — no questions asked.

What We Accept Returns For

✅ Items that arrive damaged or broken
✅ Items with a manufacturing defect
✅ Items significantly different from the product description
✅ Wrong item received

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery, provided the item is unused, in its original packaging, and in resaleable condition. The customer is responsible for return shipping costs for change-of-mind returns.

How to Request a Return

Email us at tariklamont@gmail.com within 14 days of receiving your order
Include your order number and a brief description of the issue
For damaged or defective items, please attach a clear photo
We will respond within 24 hours with instructions

Refund Processing

Once your return is approved, refunds are processed within 3–5 business days back to your original payment method. Please allow an additional 3–7 business days for your bank to process the refund.

Australian Consumer Law

Our returns policy operates in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.