Frequently Asked Questions

Ordering & Shipping

How long does delivery take?

Most orders are dispatched within 1–3 business days. Delivery within Australia typically takes 7–15 business days depending on your location. You'll receive a tracking number once your order ships.

Do you ship Australia-wide?

Yes! We ship to all states and territories across Australia, including regional areas.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We're always working to offer the best rates possible.

Can I track my order?

Yes. Once your order is dispatched, you'll receive an email with your tracking number so you can follow your parcel every step of the way.

Products

Are your products good quality?

Every product is carefully selected by our team. We only stock items we'd happily have in our own homes. If something doesn't meet our standards, it doesn't make it onto the store.

Do your lights require special bulbs or adapters?

All our lighting products are designed to work with Australian standard 240V power. Any specific requirements are clearly listed on the product page.

Do you have products suitable as gifts?

Absolutely! Check out our Perfect Gifts collection — it's full of unique, crowd-pleasing options for any occasion.

Returns & Refunds

What is your return policy?

We want you to love your purchase. If you're not happy with your order, contact us within 14 days of receiving it at tariklamont@gmail.com and we'll make it right.

What if my item arrives damaged?

We're so sorry if that happens. Please email us at tariklamont@gmail.com with a photo of the damage within 48 hours of delivery, and we'll send a replacement or issue a full refund.

Discounts & Offers

Do you offer discount codes?

Yes! New customers get 10% off their first order with code WELCOME10 at checkout. Follow us on social media to be first to hear about new deals.

How do I use a discount code?

At checkout, enter your code in the 'Discount code' field and click Apply. The discount will be applied to your order total.

Still Have Questions?

Can't find the answer you're looking for? We'd love to help. Email us at tariklamont@gmail.com and we'll get back to you within 24 hours.